Returns Policy

 

Returns are free, fast, and easy. Simply return your purchase within 90 days. For returns from the 48 contiguous states. Follow these easy steps:

Send an email to our friendly customer support center at help@wisertoys.com. Include your order number and the items you wish to return. We will take care of the details and email you a prepaid printable UPS return shipping label to apply to your package. Please attach the return label to your package and either drop it off at any UPS drop-off location or hand it off to a UPS driver. Items must be in the same condition as received and in the original box and/or packaging.

Note: Return shipments are not eligible for scheduled pick-ups by UPS.

 

Returns from Alaska, Hawaii,
US territories, apo/fpo addresses

We currently offer free returns for orders shipped to the 48 contiguous states only. However, if you live in Alaska, Hawaii. U.S. territories, or at an apo/fpo address, you may return items at your own expense using any trackable and insured shipping method. Please contact our customer care team for detailed instructions.

 

International Returns

We offer a 30-days return window from the date of delivery for eligible items shipped internationally, in exchange for a full refund of the purchase price. You may return eligible items at your own expense using any trackable and insured shipping method. The original packing slip must be included in your shipment for our team to process your return. Any returned item must not have been used or have expired. It must be in the same condition you received it, and in the original box and/or packaging.


Contact us,
we're glad to help you

help@wisertoys.com

Phone

us:1-800-816-0944

When?

Monday to Friday from 9 am to 5 pm est